Accessibility Statement

Our accessibility commitment, target standard, known limitations, and how to reach us.

ALL CLEAR DIGITAL is committed to making its website, tools, agents, and customer support usable by people with disabilities. We want clients, affiliates, and buyers to be able to understand our pages, manage their accounts, run our tools, and reach us without unnecessary barriers.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG is the practical standard for making web content more perceivable, operable, understandable, and robust across devices and assistive technologies. Accessibility is treated as ongoing work rather than a finished state, and we re-check as the product changes.

Several of our tools and agents produce content automatically, including captions, transcripts, alt text, summaries, translations, and voiceovers. Automated output can be wrong. It may misstate a fact, mistranscribe a word, or describe an image inaccurately, and an inaccurate caption or alt text is an accessibility barrier rather than an accessibility feature.

We therefore treat AI-generated accessibility content as a first draft that a person should review before it is published or relied upon. Where you publish our output under your own name, that review is your responsibility.

Some uploaded media, third-party embeds, payment and checkout components, generated exports, legacy downloadable files, and user-provided content may not fully meet WCAG 2.2 AA. Some complex interactive surfaces — dashboards, editors, and agent-configuration screens — may need further work for screen reader or keyboard-only use. We are happy to tell you the current state of a specific page or workflow if you ask.

Parts of our experience rely on third-party services we do not control, including payment processing, video hosting, scheduling, and analytics. We choose vendors with accessibility in mind where we have a choice, but we cannot guarantee the conformance of software we did not build. If a third-party component is blocking you, tell us and we will look for an alternative route to the same outcome.

If you encounter an accessibility barrier, need information in another format, or need help completing a workflow, email support@allcleardigital.com.

It helps to include the page or feature, what you were trying to do, the problem you ran into, your browser and assistive technology if relevant, and the format or accommodation you need.

We aim to acknowledge accessibility requests within five business days and to provide a practical path forward as soon as reasonably possible. Some fixes depend on product changes or third-party providers and may take longer, but we will tell you where things stand rather than leave a request unanswered.

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